Shelter to Home COVID Protocols

Updated: 7 November 2020

Shelter to Home, an outreach program of Highlands United Church, is committed to ensuring the well-being of our clients, furniture donors and volunteers in this pandemic time.

We have made changes to our usual processes for accepting furniture and small goods donations to ensure our donors and volunteers continue to be healthy and safe.

If you would like to donate furniture, please read the information below before calling our donation line.

Please do not offer donations if you are experiencing symptoms of COVID, or if you have been in contact with anyone with symptoms.

Our donation line is now open, 778-331-8465 or contact us at the email address below

Please send photos (front, back, side and underneath views) of the items you’d like to donate, if that is possible, to

A volunteer will contact you to ask:

  • The dimensions of items
  • About the condition of items including:
    • Age of item?
    • Has it been used daily or only occasionally?
    • If offering a mattress, is it in good condition, unmarked by stains and dirt, with no sagging?
    • Any stains, tears, damage or dirt if cloth item?
    • Any deep scratches, nicks, damage if wood items?
    • Do drawers move in and out smoothly?
    • Any missing pieces, broken parts?

When we accept your donation, we will arrange a time for you to deliver it to our storage space, or arrange for pickup.

If you are dropping off at the storage space, it will be a non-contact drop-off.  We will ask you to wear a mask if you are carrying your donation into the storage space.

If we are picking up your items, we will ask you to move them to a carport or other outside space for a non-contact pickup.

If that is not possible, our pickup person will explain her protocols when she calls to arrange the pickup.

We ask that you sanitize all hard surface items prior to pick up.

If you are including small household items or linens with your donation, they must be cleaned or laundered, and individually bagged and labelled.  If you are donating bedding, please organize it in sets, if possible (e.g. 2 sheets and 2 pillowcases is a set for a double or queen.).

Please note we do not accept wine glasses, dishes or glassware with logos, or chipped, cracked, rusted, dirty or worn out items.

As always, we are grateful for donations to the cost of picking up your items, which typically costs us a minimum of $80.  Tax receipts are issued for dollar donations over $25.View Page

Our drop-off bin for small items located at Highlands United Church remains closed. To donate small items, please either attend one of our safe, in-person drop-off events or call our donations line for more information. Drop-off events are currently planned monthly, with information about timing announced on our Facebook page.

Thank you for your patience and willingness to follow our new protocols.

Your donations provide meaningful help to our neighbours and friends who are experiencing furniture poverty.


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