Shelter to Home COVID Protocols

Updated: 12 July 2020

Shelter to Home, an outreach program of Highlands United Church, is committed to ensuring the well-being of our clients, furniture donors and volunteers in this pandemic time.

We have made changes to our usual processes for accepting furniture and small goods donations to ensure our donors and volunteers continue to be healthy and safe.

If you would like to donate furniture, please read the information below before calling our donation line.

Please do not offer donations if you are experiencing symptoms of COVID, or if you have been in contact with anyone with symptoms.

Our donation line is now open, 778 331 8465 or contact us at the email address below

Please send photos (front, back, side and underneath views) of the items you’d like to donate, if that is possible, to info@sheltertohome.ca

A volunteer will contact you to ask:

  • The dimensions of items
  • About the condition of items including:
    • Age of item?
    • Has it been used daily or only occasionally?
    • If offering a mattress, is it in good condition, unmarked by stains and dirt, with no sagging?
    • Any stains, tears, damage or dirt if cloth item?
    • Any deep scratches, nicks, damage if wood items?
    • Do drawers move in and out smoothly?
    • Any missing pieces, broken parts?

When we accept your donation, we will arrange a time for you to deliver it to our storage space, or arrange for pickup.

If you are dropping off at the storage space, it will be a non-contact drop-off.  We will ask you to wear a mask if you are carrying your donation into the storage space.

If we are picking up your items, we will ask you to move them to a carport or other outside space for a non-contact pickup.

If that is not possible, our pickup person will explain her protocols when she calls to arrange the pickup.

We ask that you sanitize all hard surface items prior to pick up.

If you are including small household items or linens with your donation, they must be cleaned or laundered, and individually bagged and labelled.  If you are donating bedding, please organize it in sets, if possible (e.g. 2 sheets and 2 pillowcases is a set for a double or queen.).

Please note we do not accept wineglasses, dishes or glassware with logos, or chipped, cracked, rusted, dirty or worn out items

As always, we are grateful for donations to the cost of picking up your items, which typically costs us a minimum of $80.  Tax receipts are issued for dollar donations over $25.

Our drop-off bin for small items located at Highlands United Churchis not yet available, but we are working on a process for drop-off of small items.

Thank you for your patience and willingness to follow our new protocols.

Your donations provide meaningful help to our neighbours and friends who are experiencing furniture poverty.

Announcement: Shelter to Home will be hosting a small-item donation drive in the front parking lot of Highlands United Church on Monday July 20, from 4-6 pm.  Please bring small housewares to donate, and join us in respecting social distancing while we help our neighbours who find themselves in need at this time.  Information about needed items is available on the Facebook event page.